Top 20 Customer Experience Management Solutions Companies - 2022

Even though the concept of customer experience (CX) is timeless, the growing conversations around this subject have been relatively new. Now, with groundbreaking technologies revolutionizing the way customer experience is approached, the conversations are about how different companies around the world are leveraging the latest tech trends to personalize customer experiences to retain and grow their customer base.

In light of these developments, the customer experience management market is expected to reach USD 27.13 billion by 2026 and grow at a CAGR of 17.9 percent over the forecast period. The market growth can be partly attributed to the rise of hyper-personalization backed by big data analytics. In the world of CX, big data analytics is being increasingly deployed to pre-emptively predict customer needs. In addition, the growth forecasts are also substantiated by the advances in conversational Artificial Intelligence (AI) that are creating emotionally intelligent virtual customer assistants set to fundamentally transform CX. Combined with the rise of AI virtual influencers, these assistants are also becoming the face of a business’ customer service offering.

On that note, this particular edition of CIOReview brings forth the most influential developments in the CX space that are augmenting the way companies keep their customers happy. It features thought leadership articles from Temitope Sadiku, Global Head of Employee Digital Experience at The Kraft Heinz Company, who speaks about devising solutions using human centered designs to deliver a far more delightful customer experience. The edition also contains insights from Chris Eberly, VP, Life IT, Lincoln Financial Group, who avers the need for modernizing policy administration platforms in the insurance industry that will help insurance companies provide a flexible experience customers expect today.

Together with these critical insights from industry experts, the edition presents the premium customer experience management solutions from the most promising companies on the rise, including CX Studios, which delivers insight-led CX solutions for directly influencing buying behavior across the entire customer engagement lifecycle. We hope this edition will help you find the right CX management solution provider that will empower you to understand your target audience and turn them into loyal customers.

    Top Customer Experience Management Solutions Companies

  • 1

    By strategically orchestrating the integration of tools—from customer data platforms (CDP), analytics, and content management systems (CMS) to voice of customer (VOC)—CX Studios creates customer journeys that activate at every touchpoint, provide frictionless conversion, and make loyal customers by ultimately optimizing the CX journeys.

  • 2

    Since its inception in 2019, AirVote has been focusing on building its business and product strategies around the notion of practicality and cost-effectiveness. The company's registered QR Smiley™ display is three QR codes embedded into colorful smileys, which is a clear message to users that scanning QR code registers feedback.

  • 3

    With simple, friendly, and engaging surveys, Qwary enables organizations to have an unbiased conversation with their customers and employees and make data-driven decisions.

  • 4

    Rivet CX provides a human-centered design approach to solutions that optimize user experiences for organizations worldwide. Based in Rochester, NY, Rivet CX Group designs digital experiences to satisfy user needs while delivering optimal business results to clients. The company’s award-winning product strategists, researchers, designers, and industry experts pair a human-centered approach to strategy with a unique design and prototyping process to ensure their clients’ internal team start and remain aligned over the course of the project

  • 5

    Olisoft

    Olisoft

    Olisoft is a software research & development Company for Secure Image, Document Management and Digital Signage. Established 2005, and provide software for banking, financial and other organizations

  • 6

    Velaro

    Velaro

    Velaro is a powerful customer engagement data platform for enterprises and businesses who want to increase customer lifetime value, and get ahead with successful customer support and communications

  • 7

    ActionIQ

    ActionIQ

    ActionIQ is an innovative Enterprise Customer Data Platform for marketers, analysts, and technologists. The company is dedicated to providing marketers with freedom and speed,scaling to any quantity of customer data

  • 8

    Agero

    Agero

    Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward.

  • 9

    Apptium

    Apptium

    Apptium is an innovative technology partner leading service provider in the Telecom, Media, Entertainment, and High Tech industries trust to improve their customers' digital experience

  • 10

    Auto Labs

    Auto Labs

    Auto Labs has built the first omnichannel artificial intelligence (AI) platform for auto dealers, Sophi. Sophi is the receptionist capable of answering every call, text, and chat 24/7/365

  • 11

    CustomerCount

    CustomerCount

    CustomerCount is a flexible, online Customer Feedback Management System providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve your bottom line

  • 12

    CXM Solutions

    CXM Solutions

    CXM provides solutions that integrate the on-line world with the real world to provide a seamless customer experience for your clients

  • 13

    Emplifi

    Emplifi

    Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap

  • 14

    Navstella

    Navstella

    Navstella is a modern business consulting company that drives measurable growth for its clients by improving their digital customer experiences. They work with clients to drive growth through winning CX strategies and implementations

  • 15

    Qualtrics

    Qualtrics

    Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands

  • 16

    SpotOn

    SpotOn

    SpotOn provides mobile payment technology and a management system for restaurants and small businesses

  • 17

    Survey 360 Pro

    Survey 360 Pro

    Survey 360 Pro provides a secure login feature, ensuring users information is protected. Permission management is available to all users

  • 18

    UJET

    UJET

    UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

  • 19

    VideoPeel

    VideoPeel

    VideoPeel™ is the premier remote video capturing platform for video messages, video surveys, video testimonials, and video communities

  • 20

    Ziba Design

    Ziba Design

    Ziba is a global innovation and design consultancy. The company has created some of the most iconic products and industry disruptions including the USB flash drive, while also defining satellite radio for the mainstream, or redefining the retail banking industry