Top 20 Customer Experience Management Solution Companies - 2021

Top 20 Customer Experience Management Solution Companies - 2021

Top Customer Experience Management Solution Companies

With its cloud-based smart engine engagement platform, CIA Omnigage removes the constraints of legacy PBX-based telephony and empower clients to build stronger customer relationships. At its core, the company is in two distinct businesses. They are in the Operator assisted conference calling business, which manages large conference calls ranging from board meetings to research marketing events to quarterly earnings calls. CIA Omnigage is also in the communications workflow business wherein they manage “Click to dial,” Email and SMS communications from their stand-alone solution named Omnigage. It is basically a cloud-based communications platform that allows clients to initiate a phone call, email or SMS-Chat from their desktop, anywhere and anytime

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies. Created by industry experts who have lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve sophisticated client needs, fuels successful client interactions, and enables its clients to drive recurring revenue