Top 10 Customer Experience Management Services Companies - 2022

A consumer’s shopping preferences have taken a dramatic turn, with online shopping becoming a convenient choice. In tandem, businesses are leaving no stone unturned to create an unforgettable customer experience. The focus is on engaging and retaining customers through the implementation of virtual assistants and bots that can provide predictive suggestions based on a customer’s expectations and implementing varied solutions that strengthen brand preference.

According to recent market estimates, the global customer experience management services market is estimated to reach $32.53 billion by 2029. The market analysis also predicts that the growth will take place at a CAGR of 16.2 percent during this period. This boost is partly linked to industries like IT, telecom, and retail adopting artificial intelligence and machine learning. This integration is helping enhance customer experience by gathering meaningful insights from a client’s history and data. Another key factor driving the CEM market’s growth is the implementation of cloud and onpremise solutions that are providing data security and better management of customer data.

To put the spotlight on such key developments in the industry, this edition of CIOReview illustrates how companies are leveraging the latest technologies to augment CEM operations and meet the expectations of businesses. The edition features thought leadership articles from Elena Ford, Chief Customer Experience Officer, Ford Motor Company, who sheds light on a personalized approach to call centers, and Michael Sorrentino, VP – digital marketing manager, digital banking, marketing & experience, Webster Bank, on journey mapping to understand every client.

In this edition of CIOReview, we also present to you some of the CEM service providers who offer the best CEM outcomes for their clients, which also includes Avantive Solutions, a company that highlights the need for a balance between technology and human elements to enhance customer experience.

We hope this edition assists you in finding the appropriate CEM service provider that will help your business identify your client’s needs better and help offer a quality customer experience. Let us know your thoughts!

    Top Customer Experience Management Services Companies

  • 1

    Avantive Solutions offers a unique customer experience for its clients using state-of-the-art technology combined with its purpose-driven culture. It is a global technology and business services organization that delivers innovative customer engagement, strategic sales, and digital marketing solutions

  • 2

    Serving as the interface between government officials transforming services and industry partners with capabilities to help transform services.

  • 3

    RCP is an innovative retail management consulting firm dedicated to providing superior service by combining its consultants' deep retail business knowledge and cross-functional capabilities to deliver superior design and implementation of strategy, technology, and process solutions.

  • 4

    The AIR MILES Reward Program is Canada’s most recognized loyalty program with nearly 10 million active collector accounts. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. This activity powers an unmatched data asset that, along with world-class analytics and marketing capabilities, enables clients to accelerate their marketing activities and ROI. The AIR MILES Reward Program gives collectors the flexibility and choice to use Reward Miles on aspirational rewards such as merchandise, travel, events and attractions, or instantly on everyday essentials, in-store or online, through AIR MILES Cash at participating partner locations. For more information, visit airmiles.ca .

  • 5

    Anton Consulting is a boutique consultancy that improves the strategy and customer experience management techniques of blue-chip clients. They work primarily with B2B companies and focus on customer strategy, organizational readiness, technology, and data quality.

  • 6

    Aptellus

    Aptellus

    Aptellus blends brand experience and technology excellence to create amazing customer-centric solutions. Aptellus solves its clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology, and operations. They focus on Creative Commerce, Technology Innovation, and Customer Experience

  • 7

    Beyond Philosophy

    Beyond Philosophy

    Beyond Philosophy, LLC, is as a consultancy and training company. As pioneers in the customer experience movement, Beyond Philosophy focuses on helping organizations improve their experiences to foster customer-driven growth by identifying hidden, unmet needs

  • 8

    Glide Consulting

    Glide Consulting

    Glide Consulting provides its clients determine which customers will renew and continue to do business and which ones are at risk. By making it possible to predict the customer's future with a brand, the company eliminates the uncertainty for sales professionals.

  • 9

    Infogain

    Infogain

    Infogain is a human-centered digital platform and software engineering company. The company engineers business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence

  • 10

    McorpCX

    McorpCX

    McorpCX is the leading, independent customer experience consultancy that helps organizations unlock value and inspire loyalty in competitive markets. The company's practical approach has led to measurable growth, deeper engagement, and better business outcomes for fast-growth market leaders and the Fortune 100