Top 10 Customer Experience Management Service Companies - 2021
Customers are the reason that a business exists. You can create all the products in the world, but if you do not have a customer, you do not have a business. In that regard, efficient customer experience management (CEM) can enable an enterprise to understand its customers so completely that it can deliver personalized experiences. Providing such a customer experience would not only enhance customer loyalty but also could make customers evangelize about the business to others – and that is the most valuable form of marketing there is.
On that front, the CEM space has already been undergoing a data-driven transformation, leaning on cutting-edge technologies, such as the internet of things (IoT) and artificial intelligence (AI). Most notably, IoT is playing a crucial role in this rapid transformation. Likewise, AI is touted to be the future of customer experience. AI applications like chatbots and virtual assistants have already started giving customer service a makeover.
At this juncture, there is a variety of CEM solution providers, service companies, and consulting companies available in the market that cater to the different needs of the enterprises and organizations. To help them choose the solution provider, service company, or consulting company that best fits their requirement, CIOReview has compiled lists of the 10 most promising CEM solution providers, 10 most promising CEM service companies, and 10 most promising CEM consulting companies. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.
We present to you CIOReview’s, “10 Most Promising Customer Experience Management Service Companies – 2021.”