20 Most Promising Customer Experience Management Solution Providers 2016

With customers rapidly embracing new, digital channels of communication, the Customer Experience Management (CEM) space is transcending to newer frontiers. The utility of mobile devices—Smartphones and tablets—as a medium of interaction is well leveraged by companies to communicate and connect with their customers. Essentially, firms are embracing innovative customer experience methodologies that place consumers at the heart of their business strategies. Every time a customer communicates with a service provider, be it for downloading a digital application, updating a service, paying bills, or calling customer care; brands are looking to provide an omni-channel experience, which will boost customer loyalty and retention.

To sail through the volatile market, companies are now focused on developing one-to-one communication channels built around customer’s specific needs. Coupled with latest technologies like big data, analytics, and cloud, these channels will optimize end-to-end customer experience process.

In this edition of CIO Review, we are focusing on companies that provide state-of-the-art services and tools to reduce the pain-points related to customer experience management. We also present to you “The 20 Most Promising CEM solution providers 2016,” featuring the best solution and service providers who exhibit extensive business knowledge and innovative strategies in the industry.

A distinguished panel comprising of CEOs, CIOs, VCs, analysts, and CIO Review editorial board has selected the top solution providers from over three hundred companies. The listing provides a look into how these solutions work realtime, so that you can gain a comprehensive understanding of what technologies are available, which are right for you, and how they shape up against the competition.

Top Customer Experience Management Companies

A company that designs, develops, and deploys high impact contact center solutions, enabling customers to deliver top-notch customer experience

An agency that helps companies transform their customer experience across all touch points by leveraging its expertise in analytics, communications, training and social media

Delivers solutions for Voice of the Customer, Voice of the Employee, and market research programs

A leading developer of customer engagement and loss prevention solutions

ITC’s digital customer service platform connects businesses and their clients through text messaging, social media, chat, email and messaging applications

Enables Retailers, Brands and Malls to develop and manage profit generating customer journeys efficiently

Delivers technological solutions that drive superior customer service and enhance key facets of operational efficiency

Since 2013, PPT Solutions has served as a premier provider of clientcentric, performance-based Customer Experience and Business Optimization Solutions

Provides a strong, multi-disciplinary approach to customer experience strategy, design, and implementation

A CEM solutions company offering intuitive solutions to automotive retail organizations

Provider of unique software solutions in the CEM landscape

VOZIQ turns contact centers into strategic customer intelligence hubs by applying predictive algorithms and text analytics on customer interaction data and operationalizing that intelligence to improve CX

Clarabridge

Transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business

Clicktale

Builds experience management platform to reveal customer behavior, needs and intent across all key touchpoints

Creative Virtual

Offers self-service solutions that enable anywhere, anytime customer engagementbetween brands and their customers

edynamic

Providing marketers with marketing technology expertise, strategy and creative design to acquire and engage with customers

Humm Systems

Humm's on-premise feedback platform helps healthcare and hospitality brands quickly collect and take immediate action on customer feedback

InMoment

A cloud-based customer experience (CX) optimization platform providing enterprises the ability to listen and engage with their customers to improve business results through better experiences

Medallia

A customer experience management (CEM) SaaS company enabling enterprises to capture customer feedback across a multitude of channels and touchpoints

PeopleMetrics

PeopleMetrics offers software and services focused on measuring and managing the entire customer journey from the sales experience through the customer experience