20 Most Promising CEM Solution Providers of 2015
In the age of smart, connected customers, the demand for customized and personalized customer experience continues to rise across the industries. A number of customer experience-related trends are relatively gathering steam, further raising the bar for companies to innovate products and services that deliver satisfactory experiences. Essentially, customer experience design is gaining traction. Most customer-centric organizations have embraced the process of designing excellent experiences—testing solutions and iterating improvements before scaling.
In addition, organizations are placing the customer at the heart of their strategies and rethinking their models of engagement. They are reviving their brands across all of the interaction points, looking beyond multi-channel to omni-channel, converging digital experiences with physical experiences and finally using insights into the customer’s behavior to develop a personalized meaningful relationship. These solutions are developed around customer’s specific needs and equipped with new technologies such as big data, analytics, and cloud amongst others that provide strategies, process models, and information technology to design, manage, and optimize the end-to-end customer experience process.
In the last few months, we have reviewed hundreds of CEM providers and shortlisted some of the pioneering companies who have helped their customers tackle the challenges related to customer experience management. The companies featured here provide a look into how their products work in the real world so that you can gain a comprehensive understanding of what technologies are available, what is right for you and how they transform the CEM landscape.
We present to you CIOReview’s 20 Most Promising CEM Solution Providers of 2015.
|Aspect Software||Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform|
|Clarabridge||Transforms survey, social, voice and all other forms of customer feedback to improve customer experience|
|Creative Virtual||Provider of technologies in knowledge management, natural language processing, and intelligent virtual assistants for enhancing customer engagement at a lower cost per conversation|
|CX Index||Delivers enhanced Customer Experience by facilitating better decisions and deeper context|
|Dialog Insight||Assisting businesses to improve customer engagement with effective personalization|
|Flamingo||A next generation CEM, cloud based and self-installed - enabling customers to configure the experiences they want,that the business can deliver|
|HGS||A CEM solution provider that optimizes company-customer interactions across all channels to deliver unified customer engagement capabilities to its clients|
|InMoment||A provider of cloud-based customer experience (CX)optimization platform that enables enterprises to listen and engage with their customers|
|Intersec Group||Delivers solutions and software’s that enables telecom operators to derive value from their network big data and to facilitate services innovation|
|LogMeIn||Provider of cloud-based collaboration, customer engagement, connected objects, and IT management offerings|
|nanorep||Resolves ‘non-general’ issues that require personalization and specific account information|
|NextOrbit||A provider of cloud-based platform that efficiently predicts and mitigates Out-of-Stock in Retail|
|Pandera Systems||A global provider and the leading source of expertise in the art and science of decision management solutions and information delivery technologies|
|Ponvia||A premier Management and Technology Consulting firm specializing in Contact Centers, Customer Interaction and Cloud Communication Services|
|PPT Solutions||A management-consulting firm focused on providing consultative and staffing solutions to commercial clients|
|QMATIC||Offers customer journey management applications to enterprises for orchestrating experiences, maintaining competiveness and maximizing revenue|
|salesEQUITY||SalesEQUITY is a SaaS platform that measures the client relationship between the buyer and seller, offers actionable insights and virtual coaching that helps companies drive more revenue while cutting costs|
|Satmetrix||Offers cost-effective SaaS-based solutions to drive customer retention, improve customer affinity and maximize customer lifetime value|
|WebEngage||WebEngage is a SaaS-based on-site customer engagement toolkit for online businesses|
|YCD Multimedia||Providing digital signage software solutions designed to help businesses attract clients, reinforce branding and creating a memorable customer experience with measurable impact|