20 Most Promising CEM Solution Providers of 2015

In the age of smart, connected customers, the demand for customized and personalized customer experience continues to rise across the industries. Most customer-centric organizations have embraced the process of designing excellent experiences—testing solutions and iterating improvements before scaling. Here are 20 Most Promising CEM Solution Providers of 2015.

Company Name

Company Description

Aspect Software Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform
Clarabridge Transforms survey, social, voice and all other forms of customer feedback to improve customer experience
Creative Virtual Provider of technologies in knowledge management, natural language processing, and intelligent virtual assistants for enhancing customer engagement at a lower cost per conversation
CX Index Delivers enhanced Customer Experience by facilitating better decisions and deeper context
Dialog Insight Assisting businesses to improve customer engagement with effective personalization
Flamingo A next generation CEM, cloud based and self-installed - enabling customers to configure the experiences they want,that the business can deliver
HGS A CEM solution provider that optimizes company-customer interactions across all channels to deliver unified customer engagement capabilities to its clients
InMoment A provider of cloud-based customer experience (CX)optimization platform that enables enterprises to listen and engage with their customers
Intersec Group Delivers solutions and software’s that enables telecom operators to derive value from their network big data and to facilitate services innovation
LogMeIn Provider of cloud-based collaboration, customer engagement, connected objects, and IT management offerings
nanorep Resolves ‘non-general’ issues that require personalization and specific account information
NextOrbit A provider of cloud-based platform that efficiently predicts and mitigates Out-of-Stock in Retail
Pandera Systems A global provider and the leading source of expertise in the art and science of decision management solutions and information delivery technologies
Ponvia A premier Management and Technology Consulting firm specializing in Contact Centers, Customer Interaction and Cloud Communication Services
PPT Solutions A management-consulting firm focused on providing consultative and staffing solutions to commercial clients
QMATIC Offers customer journey management applications to enterprises for orchestrating experiences, maintaining competiveness and maximizing revenue
salesEQUITY SalesEQUITY is a SaaS platform that measures the client relationship between the buyer and seller, offers actionable insights and virtual coaching that helps companies drive more revenue while cutting costs
Satmetrix Offers cost-effective SaaS-based solutions to drive customer retention, improve customer affinity and maximize customer lifetime value
WebEngage WebEngage is a SaaS-based on-site customer engagement toolkit for online businesses
YCD Multimedia Providing digital signage software solutions designed to help businesses attract clients, reinforce branding and creating a memorable customer experience with measurable impact