Further, Ambros mentions that it becomes difficult for companies to identify authentic reviews due to the number of negative reviews given by fake customers. Today, anybody can open a company’s website and give bad reviews about them even if he/she has not been there. To this end, the firm does transaction-based reviews for authenticating customer feedback and accordingly rates them to create a realistic picture of their services. “The only mechanism to overcome fake reviews is engaging with more customers’ as most of them are generally satisfied with the services.” Ambros points out that the fundamental problem with negative feedback is that companies do not know what to do with it. “We allow consumers to leave reviews enticingly to paint a comprehensive picture of their experience. So we have customers, employees and product opinions all in one platform.”
The platform has multiple channels for gathering feedback including SMS, QR codes, and emails. This provides a seamless channel for consumers to give their point and share their experience. “After collecting the feedback, we integrate it into Google AdWords and Google Shopping for increasing the conversion rate and sales.” The firm is committed to delivering authentic and better reviews from consumers to aid its client in driving sales and improving conversion rates.
Our platform consolidates customers’ reviews and experience to aid organizations in managing all facets of customer interactions
Over the years, the firm has assisted more than 14,000 companies to increase sales and drive organic traffic with its social commerce solution. In one instance, AXA, one of the leading insurance companies wanted to reinvigorate their CX monitoring system to address customer complaints and subsequently optimize their experience. To address this issue, AXA partnered with eKomi to instantly capture feedback from clients, manage, and analyze it to prioritize improvements. With the platform, AXA leveraged insights to upscale customer experiences and captured valuable insights from its clients. Owing to the robust third-party management systems of the eKomi’s platform, AXA has raised the bar of insurance customer experience management and is working to bring a more trustworthy approach to insurance continually.
In the years ahead, eKomi intends to continue to help its clients in improving brand values through excelling customer experiences. “Our goal is to constantly improve customer experiences with digital marketing strategies and aid companies in reaching their business objectives,” concludes Ambros.