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Optimized Customer Experience through Technology By Arnold Leap, CIO, 1-800-Flowers.com
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Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX
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Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology By Manuel Bautista, CIO, Harvard Maintenance
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Transforming Customer Experience with Information and Technology By Jiunn Tan, CIO, Ascend One
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The Intersection of Technology and Customer Experience in the Field: Getting It Right
By Claudine Bianchi, CMO, ClickSoftware
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Why Your Culture Might Hold Your Team Back -...
By Onyeka Nchege, CIO, Interstate Batteries
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Next Level Web Apps: Customer Telemetry
By Justin Baird, Director of Application Development, CubeSmart
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Establishing a Dynamic and Scalable Data-Driven Engagement Strategy
By Shenan Reed, President of Digital, North America, MEC
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Forget Acquisition; Win Your Current Customers...
By Charles Rosenblatt, CCO, Hyperwallet Systems
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How IoT is Revolutionizing the Retail Customer...
By Prashant Kumar, Founder & CEO, TechBlocks
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Delighting by Anticipating
By Una Morabito, SVP, Client Management, MassMutual Workplace Solutions
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Shhhh! Customer Listening In Progress By David Mingle, General Director, Customer Experience, General Motors [NYSE:GM]
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Predictive Analytics Key Component of Customer Experience Management By Richard Barton, CIO, American Management Association
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Creating a Community of Happy Members By Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan
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How to Stay Customer Centric Through Extraordinary Growth By Matt Zurcher, SVP of Customer Care, HomeAdvisor
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Revolutionizing Customer Relationships through Chatbots By Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas
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Reshaping Customer Management By Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]
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Putting a Face on Every Customer
By Jay Henderson, Director- Marketing Cloud, IBM Commerce
Customer Experience Management Special Edition
WHITEPAPERS
Customer Experience Management
Rethinking customer experience
Customer Experience Management
10 Steps To User Experience Success: Microsoft Office 365
Customer Experience Management
Leveraging Digital Technology For Consumer Engagement
Customer Experience Management
Omni-channel commerce Making customer experience the new competitive advantage
