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Optimized Customer Experience through Technology By Arnold Leap, CIO,...
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Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX
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Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology By Manuel Bautista, CIO, Harvard Maintenance
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Leveraging Technology With The End Customer At The Forefront By James Sills, CIO, State of Delaware
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Reshaping Customer Management
By Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]
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Transforming Healthcare with Data Lakes and...
By Christina Brandon, Corporate Director...
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An ideal Gateway to Bring Brands Closer to the...
By John Sadowski, Executive Vice...
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Focus on People and Processes: Unorthodox Advice for New CIOs
By Chad Cardenas, Chief Innovation Officer, Trace3
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Connecting People and Technology to Deliver the...
By Bill Schimikowski, VP, Customer...
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Customer Experience- The New Differentiator
By Ruth Crowley, VP of Customer...
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Why an Integration of Digital+Human Customer Experience is Smart By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
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How Recent Technology Developments and Transformation in Healthcare are Impacting your Business Environment By Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation
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Creating a Community of Happy Members By Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan
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How IoT is Revolutionizing the Retail Customer Experience By Prashant Kumar, Founder & CEO, TechBlocks
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Integration Enables Omni-channel Experiences By Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive
