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Optimized Customer Experience through Technology By Arnold Leap, CIO, 1-800-Flowers.com
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Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX
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Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology By Manuel Bautista, CIO, Harvard Maintenance
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Revolutionizing Customer Relationships through Chatbots By Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas
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Focus on People and Processes: Unorthodox Advice for New CIOs
By Chad Cardenas, Chief Innovation Officer, Trace3
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Reshaping Customer Management
By Christopher Higgins, CIO, Technology...
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Customer Experience- The New Differentiator
By Ruth Crowley, VP of Customer...
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Establishing a Dynamic and Scalable Data-Driven Engagement Strategy
By Shenan Reed, President of Digital, North America, MEC
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What Patients want?
By CJulio J Hernandez, Global Customer...
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Digital Development's Impact on Customer...
By Peter Kelly, CTO of KAR Auction...
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Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies By Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated
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An ideal Gateway to Bring Brands Closer to the Customers By John Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]
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AI Is Changing CX, but Human Intelligence Still Matters By Mike de la Cruz, CEO, Directly
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Customer Experience: Today's Differentiator By Elvis Cernjul, CIO & VP of Operations, Miche
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How Recent Technology Developments and Transformation in Healthcare are Impacting your Business Environment By Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation
