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A Call for More Consistent and Better Customer Experiences By Allison Paine Landers, Head of Enterprise Experience Design at Prudential Financial
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Optimized Customer Experience through Technology By Arnold Leap, CIO, 1-800-Flowers.com
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Empathy Matters More Than Your Technology Budget By Kelly Dakin, Chief Digital and Customer Experience Officer at Atlantic Union Bank
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Building a Consumer Grade Experience... By Tish Whitcraft, Chief Customer...
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Technology and CEM - A Blessing or a... By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts... By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience... By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and... By Manuel Bautista, CIO, Harvard...
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AI Is Changing CX, but Human Intelligence Still Matters By Mike de la Cruz, CEO, Directly
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CX Lemonade
By Shane Bray, CXO, Benefits Delivery & Administration, Willis Towers Watson [NASDAQ: WLTW]
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The Evolution of Service Provider Customer Service
By Tom White, Chief Technology Officer,...
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Why Service Centers Need Not Fear AI: How to...
By Lee Farrell, VP, Engineering Services...
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Customer Experience- The New Differentiator
By Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.
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Service Driven Technology
By Les Ottolenghi, EVP & CIO, Caesars...
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How Customer Experience is Getting in the Way...
By Yasminka Nemet, Chief Marketing and...
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Establishing a Dynamic and Scalable Data-Driven Engagement Strategy By Shenan Reed, President of Digital, North America, MEC
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A Tale of Two Service Experiences By Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco
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Leveraging Technology With The End Customer At The Forefront By James Sills, CIO, State of Delaware
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What Patients want? By CJulio J Hernandez, Global Customer COE Lead, KPMG
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Why Your Culture Might Hold Your Team Back - and What To Do About IT By Onyeka Nchege, CIO, Interstate Batteries
