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Optimized Customer Experience through Technology By Arnold Leap, CIO,...
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Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX
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Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology By Manuel Bautista, CIO, Harvard Maintenance
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Confronting Customer-Centric Approach By Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
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A Tale of Two Service Experiences
By Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco
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Next Level Web Apps: Customer Telemetry
By Justin Baird, Director of Application...
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How Recent Technology Developments and...
By Katrina Schiedemeyer, Customer...
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Being Your Best Reference Account: 4 Questions Every CIO Should Ask
By Alvina Antar, CIO, Zuora
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Creating a Community of Happy Members
By Christina Brandon, Director of...
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How IoT is Revolutionizing the Retail Customer...
By Prashant Kumar, Founder & CEO,...
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Transforming Healthcare with Data Lakes and Warehouses By Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan
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Integration Enables Omni-channel Experiences By Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive
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NPS 2.0 - Heed What They Do, Not What They Say By Matthew Kravitz, CIO, DTT Surveillance
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Digital Customer Experience: Ama's Rx For Growth By Todd Unger, Chief Experience Officer & Senior Vice President, Physician Engagement, American Medical Association
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An ideal Gateway to Bring Brands Closer to the Customers By John Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]
