Customer Experience Managment Strategy | CIOReview

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CIOREVIEW >> Customer Experience Management >>
CIO Viewpoint CXO Insight
  • Vendors  2022
  • Vendors  2021
  • Vendors  2020
  • Vendors  2019
  • Vendors  2018
  • Vendors  2017
  • Vendors  2016
  • Vendors  2015
Vendors  2022

  • Optimized Customer Experience through Technology

    Optimized Customer Experience through Technology By Arnold Leap, CIO, 1-800-Flowers.com

  • Building a Consumer Grade Experience for Business Clients

    Building a Consumer Grade Experience... By Tish Whitcraft, Chief Customer...

  • Building a Consumer Grade Experience for Business Clients

    Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX

  • Technology and CEM - A Blessing or a Curse?

    Technology and CEM - A Blessing or a... By Ben Saitz, CCO, Rocket Fuel

  • Technology and CEM - A Blessing or a Curse?

    Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel

  • Great Experience is Equal Parts People and Technology

    Great Experience is Equal Parts... By Tish Whitcraft, CCO, OpenX

  • Great Experience is Equal Parts People and Technology

    Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX

  • Meeting the Changing Needs of Customers

    Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]

  • Meeting the Changing Needs of Customers

    Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]

  • fiztrade: A Customer Experience Management Case Study

    FizTrade: A Customer Experience... By Tom Grounds, CIO, Dillon Gage Metals

  • fiztrade: A Customer Experience Management Case Study

    FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals

  • Transforming Customer Experience with Information and Techno

    Why an Integration of Digital+Human Customer Experience is Smart By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]

  • An ideal Gateway to Bring Brands Closer to the Customers
    By John Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]
    An ideal Gateway to Bring Brands Closer to the Customers

  • How Recent Technology Developments and...
    By Katrina Schiedemeyer, Customer... Next Level Web Apps: Customer Telemetry

  • Reshaping Customer Management
    By Christopher Higgins, CIO, Technology... Reshaping Customer Management

  • Follow These 6 Steps to Build an End-To-End CX Strategy
    By Jonathan Brassington, Head of Digital Customer Experience, Capgemini North America
    Follow These 6 Steps to Build an End-To-End CX Strategy

  • Focus on People and Processes: Unorthodox...
    By Chad Cardenas, Chief Innovation... How IoT is Revolutionizing the Retail Customer Experience


  • How Customer Experience is Getting in the Way of a Great Cus

    Digital Development's Impact on Customer Experience By Peter Kelly, CTO of KAR Auction Services & President of KAR’s Digital Services Group

  • How Contact Centers Can Fire Up Their Holiday Customer Servi

    How Contact Centers Can Fire Up Their Holiday Customer Service Strategies - Without Burning Out By Chris Tranquill, Chief of Strategy, Khoros

  • How to Stay Customer Centric Through Extraordinary Growth

    Shhhh! Customer Listening in Progress By David Mingle, General Director, Customer Experience, General Motors [NYSE: GM]

  • Revolutionizing Customer Relationships through Chatbots

    Being Your Best Reference Account: 4 Questions Every CIO Should Ask By Alvina Antar, CIO, Zuora

Featured Vendors

Retail Consulting Partners (RCP): Empowering Retail Transformation Retail Consulting Partners (RCP): Empowering Retail Transformation

Ryan Grogman, Managing Partner and Perry Kramer, Managing Partner

AirVote<sup>®</sup>: Connecting Businesses with Customers in Real-time AirVote®: Connecting Businesses with Customers in Real-time

Dmitri Poukhovski, CEO

CX Studios: A Leap toward the Insight-Driven CX Strategy CX Studios: A Leap toward the Insight-Driven CX Strategy

Bibhakar Pandey, Co-Founder and CEO and Sowri Krishnan, Co-Founder & Chairman and Jeannie Adair, Chief Creative Officer and Milton Huezo, Head of Transformation and Liana Evans, Head of Learning & Delivery Enablement

Qwary: Empowering Brands to Translate Customer Feedback into Actions Qwary: Empowering Brands to Translate Customer Feedback into Actions

Manoj Rana, Founder

Rivet CX Group: A Human-Centered Approach to Project Design Rivet CX Group: A Human-Centered Approach to Project Design

Damir Saracevic, President and Founder

Dorris Consulting International: Transforming Government Services for Better Citizen Experience Dorris Consulting International: Transforming Government Services for Better Citizen Experience

Martha Dorris, Founder & CEO

ON THE DECK

  • Customer Experience Management 2022

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  • Customer Experience Management 2021

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    March2021-CEM

  • CEM Services Special 2020

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    May2020-CEM_Services

  • Customer Experience Management 2020

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    August2020-CEM-

  • CEM 2019

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    May2019-CEM

  • Customer Experience Management 2018

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  • Customer Experience Management 2017

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  • Customer Experience Management 2016

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  • Customer Experience Management 2015

    Top Vendors

    November2015-CEM-
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vendorviewpoint The Right Way to Understand Customer Behavior Through Data

By Bruno Guicardi, President, Co-Founder, CI&T

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