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Optimized Customer Experience through Technology By Arnold Leap, CIO, 1-800-Flowers.com
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Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX
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Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology By Manuel Bautista, CIO, Harvard Maintenance
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Putting a Face on Every Customer By Jay Henderson, Director- Marketing Cloud, IBM Commerce
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Connecting People and Technology to Deliver the Best Customer Experience
By Bill Schimikowski, VP, Customer Experience, Fidelity Investments
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Shhhh! Customer Listening in Progress
By David Mingle, General Director,...
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Digital Customer Experience: Ama's Rx For Growth
By Todd Unger, Chief Experience Officer...
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NPS 2.0 - Heed What They Do, Not What They Say
By Matthew Kravitz, CIO, DTT Surveillance
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Customer Experience: Today's Differentiator
By Elvis Cernjul, CIO & VP of...
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Customer Engagement Management: Trends from a...
By Ellen M Derrico, VP, Product...
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What Patients want? By CJulio J Hernandez, Global Customer COE Lead, KPMG
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Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies By Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated
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Building a Texas-Sized Call Center Model For Our Customers By Elena Ford, Chief Customer Experience Officer, Ford Motor Company
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Creating a Community of Happy Members By Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan
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Focus on People and Processes: Unorthodox Advice for New CIOs By Chad Cardenas, Chief Innovation Officer, Trace3
