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Optimized Customer Experience through Technology By Arnold Leap, CIO, 1-800-Flowers.com
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Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX
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Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology By Manuel Bautista, CIO, Harvard Maintenance
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AI Is Changing CX, but Human Intelligence Still Matters By Mike de la Cruz, CEO, Directly
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NPS 2.0 - Heed What They Do, Not What They Say
By Matthew Kravitz, CIO, DTT Surveillance
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Why Service Centers Need Not Fear AI: How to...
By Lee Farrell, VP, Engineering Services...
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Transforming Customer Experience with...
By Jiunn Tan, CIO, Ascend One
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Integration Enables Omni-channel Experiences
By Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive
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Putting a Face on Every Customer
By Jay Henderson, Director- Marketing...
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Why Your Culture Might Hold Your Team Back -...
By Onyeka Nchege, CIO, Interstate Batteries
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Creating a Community of Happy Members By Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan
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Customer Experience: Today's Differentiator By Elvis Cernjul, CIO & VP of Operations, Miche
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A Tale of Two Service Experiences By Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco
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The Intersection of Technology and Customer Experience in the Field: Getting It Right By Claudine Bianchi, CMO, ClickSoftware
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Serving Tomorrow's Customer Today: Reimagining Branch Transformation and Omnichannel Strategies By Douglas Hartung, Director-Research & Development Incubation, Diebold, Incorporated
