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Optimized Customer Experience through Technology By Arnold Leap, CIO, 1-800-Flowers.com
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Building a Consumer Grade Experience for Business Clients By Tish Whitcraft, Chief Customer Officer, OpenX
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Technology and CEM - A Blessing or a Curse? By Ben Saitz, CCO, Rocket Fuel
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Great Experience is Equal Parts People and Technology By Tish Whitcraft, CCO, OpenX
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Meeting the Changing Needs of Customers By Joseph Santamaria, CIO, PSEG [NYSE: PEG]
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FizTrade: A Customer Experience Management Case Study By Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology By Manuel Bautista, CIO, Harvard Maintenance
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Connecting People and Technology to Deliver the Best Customer Experience By Bill Schimikowski, VP, Customer Experience, Fidelity Investments
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People as the Centerpiece of Customer Experience
By Jessica V. Ludvigsen, SVP & Director, Customer Experience Center, Woodforest National Bank
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Creating a Community of Happy Members
By Christina Brandon, Director of...
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Reshaping Customer Management
By Christopher Higgins, CIO, Technology...
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Customer Experience- The New Differentiator
By Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.
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Customer's Experience versus Company's Experience
By Scott Anderson, VP, Operations & CIO,...
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An ideal Gateway to Bring Brands Closer to the...
By John Sadowski, Executive Vice...
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NPS 2.0 - Heed What They Do, Not What They Say By Matthew Kravitz, CIO, DTT Surveillance
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Establishing a Dynamic and Scalable Data-Driven Engagement Strategy By Shenan Reed, President of Digital, North America, MEC
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AI Is Changing CX, but Human Intelligence Still Matters By Mike de la Cruz, CEO, Directly
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Forget Acquisition; Win Your Current Customers First By Charles Rosenblatt, CCO, Hyperwallet Systems
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CX Lemonade By Shane Bray, CXO, Benefits Delivery & Administration, Willis Towers Watson [NASDAQ: WLTW]
