Top 10 Customer Experience Management Solution Companies - 2021

Customers are the reason that a business exists. You can create all the products in the world, but if you do not have a customer, you do not have a business. In that regard, efficient customer experience management (CEM) can enable an enterprise to understand its customers so completely that it can deliver personalized experiences. Providing such a customer experience would not only enhance customer loyalty but also could make customers evangelize about the business to others – and that is the most valuable form of marketing there is.

On that front, the CEM space has already been undergoing a data-driven transformation, leaning on cutting-edge technologies, such as the internet of things (IoT) and artificial intelligence (AI). Most notably, IoT is playing a crucial role in this rapid transformation. Likewise, AI is touted to be the future of customer experience. AI applications like chatbots and virtual assistants have already started giving customer service a makeover.

At this juncture, there is a variety of CEM solution providers, service companies, and consulting companies available in the market that cater to the different needs of the enterprises and organizations. To help them choose the solution provider, service company, or consulting company that best fits their requirement, CIOReview has compiled lists of the 10 most promising CEM solution providers, 10 most promising CEM service companies, and 10 most promising CEM consulting companies. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.

We present to you CIOReview’s, “10 Most Promising Customer Experience Management Solution Providers – 2021.”

Top Customer Experience Management Solution Companies

A Medford, MA-based provider of white-label driver assistance services and technology. Agero has created a vertically-integrated SaaS dispatch platform, Swoop Dispatch Management that tackles the roadside assistance complexities by providing transparency and clarity throughout the entire roadside event. Swoop Dispatch Management modernizes and streamlines the complete breakdown experience for each stakeholder in the end-to-end service delivery chain—from intake to dispatching, servicing to monitoring and reporting—helping to deliver unparalleled services to people in need. Managing one of the largest national networks of service providers covering 100 percent of U.S. zip codes, the company responds to 12 million requests for assistance annually

Astute is actively innovating across the customer experience (CX) space with social media listening and smart knowledge management systems and helps leading consumer brands deliver loyalty-building customer service

With its cloud-based smart engine engagement platform, CIA Omnigage removes the constraints of legacy PBX-based telephony and empower clients to build stronger customer relationships. At its core, the company is in two distinct businesses. They are in the Operator assisted conference calling business, which manages large conference calls ranging from board meetings to research marketing events to quarterly earnings calls. CIA Omnigage is also in the communications workflow business wherein they manage “Click to dial,” Email and SMS communications from their stand-alone solution named Omnigage. It is basically a cloud-based communications platform that allows clients to initiate a phone call, email or SMS-Chat from their desktop, anywhere and anytime

Emplifi delivers a unified CX cloud platform that brings marketing, care and commerce together so businesses can better empathize with customers and amplify the right experiences. More than 7,000 global brands, including Delta, Mercedes Benz and Walmart, rely on our social marketing, social commerce and customer care solutions

Ireckonu provides a data-driven, customer experience solution, helps hotel and hospitality companies bring its vision to life. Ireckonu’s secret sauce its ability to facilitate access to quality data. The company helps partners capture all the first-party data including transactions, conversions, customer interactions, as well as information from external sources such as media, website, voice, and text. Apart from technology solutions, Ireckonu’s experienced data scientists contribute immensely to transforming data into reliable insights and rallying diverse teams, including marketing, sales, and operations, to share up-to-date data and make the best use of it in their tasks

A company that perfectly amalgamates data and technology, Roboboogie helps companies evolve and improve their digital experiences by applying a measured, scientific approach to enhancing them. The dexterity of Roboboogie’s team positions it as a distinguished consultancy partner for clients who are established and looking to get more from their website or become more savvy, or those just now jumping onto the digital bandwagon. Founded in 2011, Roboboogie has proved its mettle across a broad spectrum of industry verticals like the e-commerce sector, healthcare, biotech, outdoor retail, and others

SpotOn is a cutting-edge payments and software company offering integrated and cost-effective digital solutions that help small businesses seamlessly connect with their customers and bring in additional revenue like never before

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies. Created by industry experts who have lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve sophisticated client needs, fuels successful client interactions, and enables its clients to drive recurring revenue

Weave is changing how small business works. They’ve taken all the interactions between small businesses and their customers and brought them together into one platform. It’s an app that can be used on a phone or a computer with all the tools businesses need to communicate and engage with current and potential customers. The company has scheduling and appointment reminders, review management, payment collection, and quick-fill forms—all paired with analytics and client data, enabling businesses to automate communication and enhance efficiency

Verint

Verint

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint partners with thousands of iconic brands to close the Engagement Capacity Gap, engage customers and create differentiated experiences

Zendesk

Zendesk

Zendesk is a customer service software company with support and sales products designed to improve customer relationships. The company believe that every great customer relationship stems from a conversation, so we built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages