Top 10 Customer Experience Management Service Companies - 2021

Customers are the reason that a business exists. You can create all the products in the world, but if you do not have a customer, you do not have a business. In that regard, efficient customer experience management (CEM) can enable an enterprise to understand its customers so completely that it can deliver personalized experiences. Providing such a customer experience would not only enhance customer loyalty but also could make customers evangelize about the business to others – and that is the most valuable form of marketing there is.

On that front, the CEM space has already been undergoing a data-driven transformation, leaning on cutting-edge technologies, such as the internet of things (IoT) and artificial intelligence (AI). Most notably, IoT is playing a crucial role in this rapid transformation. Likewise, AI is touted to be the future of customer experience. AI applications like chatbots and virtual assistants have already started giving customer service a makeover.

At this juncture, there is a variety of CEM solution providers, service companies, and consulting companies available in the market that cater to the different needs of the enterprises and organizations. To help them choose the solution provider, service company, or consulting company that best fits their requirement, CIOReview has compiled lists of the 10 most promising CEM solution providers, 10 most promising CEM service companies, and 10 most promising CEM consulting companies. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.

We present to you CIOReview’s, “10 Most Promising Customer Experience Management Service Companies – 2021.”

    Top Customer Experience Management Services Companies

  • 1

    The company was founded by Nils Vinje to help organizations build a sound customer strategy. By identifying the gaps in clients' customer experience management strategy, Glide Consulting enables them to ensure a better experience for their customers. Glide Consulting has helped many clients from startups to global brands better engage their customers and generate more predictability in customer renewals and expansions. Currently, the company is adding new programs to its existing offerings to serve their clients more efficiently. More importantly, Glide Consulting listens to its clients to understand the problems they are facing while engaging their customer and build programs around those inputs

  • 2

    Tallwave leverages new-age technologies and holistic customer data to deliver personalized experiences for its clients. A Customer Experience Design Company, Tallwave combines a data-centric approach to understanding human behavior, first-hand qualitative and quantitative customer research, proprietary technology, as well as user-centered design and marketing expertise to create and implement exceptional customer experiences. Whether it's branding, product design, content strategy, or customer acquisition and retention, Tallwave is a one-stop-shop that creates unparalleled experiences that ultimately wins the hearts and minds of their clients' customers

  • 3

    Bain & Company

    Bain & Company

    Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future

  • 4

    COPC

    COPC

    COPC Inc. is a global leader in Customer Experience, backed by more than two decades of proven results

  • 5

    Forrester

    Forrester

    Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations

  • 6

    Kelton Global

    Kelton Global

    Kelton Global is a consumer insights and strategy consulting firm. We use quantitative and qualitative research to create customer segmentations, drive innovation, deliver brand strategy and compelling communications

  • 7

    LoyaltyOne

    LoyaltyOne

    Founded in 1992, the AIR MILES Reward Program is Canada's most recognized loyalty program, with nearly 11 million active Collector Accounts, representing approximately two-thirds of all Canadian households. AIR MILES Collectors get Miles at more than 300+ leading Canadian, global and online brands and at thousands of retail and service locations across the country

  • 8

    OnePIN

    OnePIN

    OnePIN creates a universal, interactive user engagement channel for mobile operators that drives VAS, advertising and core revenues from network events & user behaviors

  • 9

    Trust Brands

    Trust Brands

    Since 2006, Trust Guard has helped to protect 1000’s of website owners from hackers. With the groundbreaking launch of Trust Guard® Total Website Protection in 2019, Trust Guard became the first online security company to offer state-of-the-art website protection combined with $200,000 in Cyber Protection, to fully protect both their client’s website and their business should there ever be a breach

  • 10

    TTEC

    TTEC

    TTEC (pronounced t.tec) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel