20 Most Promising CEM Solution Providers - 2019

20 Most Promising CEM Solution Providers - 2019

Regardless of the nature of the business, every organization is seeking a robust customer experience management (CEM) system to explore new ways to serve both existing and prospective customers. The need for such a system is heightened by the far-reaching integration of the consumer experience across physical and virtual environments. By leveraging technologies such as AI, big data, and IoT, organizations are able to use digital channels to execute marketing promotions, increase market share, stimulate sales, attract new customers, and serve existing customers like never before.

The increased interaction between businesses and its customers has given birth to customer experience (CX) metrics—that organizations effectively utilize to execute data analytics for driving revenue. This is precisely why all parts of an organization and ecosystem must be aligned with the optimization of the customer experience, since CX is truly a driver of revenue for organizations that are ahead of the curve.

As more organizations realize the importance of CX metrics and insights formulated by data acquisition, they need a reliable CEM Solution Provider to help chalk out a data-driven CX strategy to drive sales and optimize the customer journey. It’s obviously no easy feat to deliver personalized and consistent customer experiences—at scale—especially for smaller or midsize organizations that don’t have the requisite resources or personnel.

Helping your business choose the ideal CEM solution provider can be an arduous task. To help shortlist the options, the editorial team at CIOReview, along with a distinguished panel of CEOs, CIOs, Vcs, and industry analysts, have complied the twenty most promising CEM solution providers in the industry.

We present to you CIOReview’s “20 Most Promising CEM Solution Providers - 2019”

Company Name

Company Description

Avaya Builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on premises or a hybrid of both
Calabrio Offers unified customer engagement suite, Calabrio ONE, that records, captures and analyzes customer interactions to improve the overall agent and customer experience
e-Spirit Helps business engage customers and increase revenue with personalized, content-rich digital experiences
eKomi Renders a web-based Social Commerce solution, to proactively collect product, customer reviews, and seller ratings from real customers
Etech Global Services Provides customer engagement solutions that drive customer experience, increase sales results, meet all corporate governance requirements and allows a competitive edge to increase market share
Freshworks Provides organizations with SaaS customer engagement solutions that enable support, sales and marketing professionals to communicate effectively with customers
Genesys Offers customer experience platform for meeting daily KPIs, promote the products and services, allow great business outcomes to ensure a reliable, consistent customer experience
Glympse Provides a robust platform to streamline last mile delivery services
Kustomer Offers customer management platform for the people-first enterprises and scales to meet the needs of any contact center and business
Medallia Provides customer experience software that empowers employees with real-time customer data, insights, and tools to make the customer experience great
NICE Provides both cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions and deliver better customer service
Qualtrics Optimise conversions through XM platform to ensure that digital interactions improve brand experience
SERVICE 800 Designs and administers near real-time customer satisfaction measurement surveys to give in-depth knowledge of clients’ attitudes and impressions
Servion Global Solutions Offers a comprehensive customer experience management suite enabling organisations to drive the real value and boost revenue
Smart Communications A global customer experience management company, specializing in cloud-based solutions to make multi-channel customer communications more meaningful
Sykes Provides multi-channel demand generation and customer engagement services helping clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions
Totango Offers customer success solution - Spark, enabling organisations to monitor all the customer health signals and proactively engaging at scale, resulting in increased productivity
Verint Offers cloud-based and hybrid customer engagement solutions to help organisations simplify and modernise customer engagement
Zendesk Provides powerful and flexible customer service and engagement platform to meet the needs of any business
ZOOM International We guide contact centers to achieve increase efficiency, customer experience, & compliance while decreasing customer attrition by capturing & reacting to the emotion of the customer