Retail Consulting Partners (RCP): Empowering Retail Transformation

Ryan Grogman, Managing Partner and Perry Kramer, Managing Partner
The customer experience is at the heart of every retailer’s business strategy. However, most retailers are struggling to effectively use the large amount of customer and purchase history data stored in multiple places, often with conflicting values and attributes. This makes it very difficult for them to effectively understand their customer or which analytics should be measured. As a result, many retailers face a higher cost of operations as well as conflicting and disjointed customer experiences and interactions across digital and in-person touchpoints.

That’s where Retail Consulting Partners (RCP) can help.

As a full-service retail management consulting firm, RCP advises its retail customers on all aspects of their business, such as corporate strategy, business operations, and retail technology solutions. Across all of these pillars, the company has mature methodologies for strategy, selection, and implementation. In each of these phases, RCP believes it’s imperative that retailers take the time to understand and map their unique customer journeys. To this end, the company helps clients define what future state success looks like before they head down the path of designing, selecting, or implementing new customer experience processes or technologies. “The customer experience is at the heart of every retailer’s business strategy, and RCP has been focused on guiding and enabling retailers on these strategies since inception,” says Ryan Grogman, the Managing Partner of Retail Consulting Partners (RCP).

RCP has developed a strategic methodology based on the different drivers and personas of its clients’ customer base. The company works with these retailers to design and build out a customer experience that not only aligns with their current maturity model but also provides them with the flexibility to dynamically pivot as either their business priorities or customer needs shift. For example, RCP worked with several of the nation’s leading specialty retail chains to create an enhanced customer experience that increased loyalty and profitability by driving customer retention.
“A successful customer experience is unique to each retailer and is ultimately driven by their distinguishing functions, products, promotions, and associates across all the channels,” says Perry Kramer, the Managing Partner of Retail Consulting Partners (RCP).

RCP has several significant competitive advantages in the management consulting space. First, the entire leadership team has spent their careers in retail, and this is the only industry within which the company operates. Every RCP associate has also spent time working in the retail industry. This allows RCP establish credibility with clients. Additionally, this retail specific tenure allows them to more quickly and effectively understand their clients’ unique challenges and requirements.


The customer experience is at the heart of every retailer’s business strategy, and RCP has been focused on guiding and enabling retailers on these strategies since inception


RCP’s practice is equally focused on strategy, selection, and implementation. The company has a large portfolio of successful implementations which provides them with a unique understanding of implementation challenges and is grounded in what works in the real world as opposed to simply helping lay out a shiny plan with no stake in ultimate success. RCP has no vendor-paid incentives to pick a particular technology solution, allowing it to remain vendor-agnostic in order to evaluate and select the best solution for retailers.

Not stopping there, RCP provides retail industry analysis. Through its annual surveys and countless vendor interactions, demonstrations and RFPs, the entire firm is able to stay current on emerging trends in the solution space while look ahead to where the industry is shifting in the coming years.

Company
Retail Consulting Partners (RCP)

Headquarters
Boston, MA

Management
Ryan Grogman, Managing Partner and Perry Kramer, Managing Partner

Description
RCP is an innovative retail management consulting firm dedicated to providing superior service by combining its consultants' deep retail business knowledge and cross-functional capabilities to deliver superior design and implementation of strategy, technology, and process solutions.

Retail Consulting Partners (RCP)