How Recent Technology Developments and Transformation in Healthcare are Impacting your Business Environment

How Recent Technology Developments and Transformation in Healthcare...

Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation

What Patients want?

What Patients want?

CJulio J Hernandez, Global Customer COE Lead, KPMG

Digital Customer Experience: Ama's Rx For Growth

Digital Customer Experience: Ama's Rx For Growth

Todd Unger, Chief Experience Officer & Senior Vice President, Physician Engagement, American Medical Association

Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation

Why Service Centers Need Not Fear AI: How to Play the Field to...

Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]

Transforming Healthcare with Data Lakes and Warehouses

Transforming Healthcare with Data Lakes and Warehouses

Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan

Why an Integration of Digital+Human Customer Experience is Smart

Why an Integration of Digital+Human Customer Experience...

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]

Confronting Customer-Centric Approach

Confronting Customer-Centric Approach

Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association

The Intersection of Technology and Customer Experience in the Field: Getting It Right

The Intersection of Technology and Customer...

Claudine Bianchi, CMO, ClickSoftware

Creating a Community of Happy Members

Creating a Community of Happy Members

Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan

How to Stay Customer Centric Through Extraordinary Growth

How to Stay Customer Centric Through...

Matt Zurcher, SVP of Customer Care, HomeAdvisor

Shhhh! Customer Listening in Progress

Shhhh! Customer Listening in Progress

David Mingle, General Director, Customer Experience, General Motors [NYSE: GM]

Connecting People and Technology to Deliver the Best Customer Experience

Connecting People and Technology to Deliver the...

Bill Schimikowski, VP, Customer Experience, Fidelity Investments

How Customer Experience is Getting in the Way of a Great Customer Experience

How Customer Experience is Getting in the Way...

Yasminka Nemet, Chief Marketing and CCO, MV Transportation

Forget Acquisition; Win Your Current Customers First

Forget Acquisition; Win Your Current Customers...

Charles Rosenblatt, CCO, Hyperwallet Systems