AI Is Changing CX, but Human Intelligence Still Matters
Mike de la Cruz, CEO, Directly
Building a Texas-Sized Call Center Model For Our Customers
Elena Ford, Chief Customer Experience Officer, Ford Motor Company
People as the Centerpiece of Customer Experience
Jessica V. Ludvigsen, SVP & Director, Customer Experience Center, Woodforest National Bank
Customer Experience- The New Differentiator
Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.
How Recent Technology Developments and Transformation in...
Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation
What Patients want?
CJulio J Hernandez, Global Customer COE Lead, KPMG
Digital Customer Experience: Ama's Rx For Growth
Todd Unger, Chief Experience Officer & Senior Vice President, Physician Engagement, American Medical Association
Why Service Centers Need Not Fear AI: How to...
Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]
Why an Integration of Digital+Human Customer...
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association