Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation

Why Service Centers Need Not Fear AI: How to Play the Field to...

Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]

Transforming Healthcare with Data Lakes and Warehouses

Transforming Healthcare with Data Lakes and Warehouses

Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan

Why an Integration of Digital + Human Customer Experience is Smart

Why an Integration of Digital + Human Customer Experience is Smart

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]

The Art of Customer Service in a Technical Industry

The Art of Customer Service in a Technical Industry

Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater

Customer Engagement Management:  Trends from a Marketer's Point of View

Customer Engagement Management: Trends from a Marketer's...

Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA

Confronting Customer-Centric Approach

Confronting Customer-Centric Approach

Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association

Establishing a Dynamic and Scalable Data-Driven Engagement Strategy

Establishing a Dynamic and Scalable Data-Driven...

Shenan Reed, President of Digital, North America, MEC

Revolutionizing Customer Relationships through Chatbots

Revolutionizing Customer Relationships through...

Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

Delighting by Anticipating

Delighting by Anticipating

Una Morabito, SVP, Client Management, MassMutual Workplace Solutions

Shhhh! Customer Listening in Progress

Shhhh! Customer Listening in Progress

David Mingle, General Director, Customer Experience, General Motors [NYSE: GM]

Creating a Community of Happy Members

Creating a Community of Happy Members

Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan

How to Stay Customer Centric Through Extraordinary Growth

How to Stay Customer Centric Through...

Matt Zurcher, SVP of Customer Care, HomeAdvisor

Connecting People and Technology to Deliver the Best Customer Experience

Connecting People and Technology to Deliver the...

Bill Schimikowski, VP, Customer Experience, Fidelity Investments