AI Is Changing CX, but Human Intelligence Still Matters
Mike de la Cruz, CEO, Directly
Building a Texas-Sized Call Center Model For Our Customers
Elena Ford, Chief Customer Experience Officer, Ford Motor Company
People as the Centerpiece of Customer Experience
Jessica V. Ludvigsen, SVP & Director, Customer Experience Center, Woodforest National Bank
Customer Experience- The New Differentiator
Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.
How Recent Technology Developments and Transformation in...
Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation
What Patients want?
CJulio J Hernandez, Global Customer COE Lead, KPMG
Digital Customer Experience: Ama's Rx For Growth
Todd Unger, Chief Experience Officer & Senior Vice President, Physician Engagement, American Medical Association
Why Service Centers Need Not Fear AI: How to...
Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]
Transforming Healthcare with Data Lakes and...
Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan
Why an Integration of Digital+Human Customer...
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
Customer Engagement Management: Trends from a...
Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA
Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
The Intersection of Technology and Customer...
Claudine Bianchi, CMO, ClickSoftware
Still Struggling With Instagram Marketing? Here...
Maria Jones, Internet Entrepreneur, Gramista
Establishing a Dynamic and Scalable Data-Driven...
Shenan Reed, President of Digital, North America, MEC
