![Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]](https://www.cioreview.com/newsimages/280x192_mn2gXbVA.jpg)
Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation
Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]
Transforming Healthcare with Data Lakes and Warehouses
Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan
![Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]](https://www.cioreview.com/newsimages/280x192_rW15coUh.jpg)
Why an Integration of Digital + Human Customer Experience is Smart
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
The Art of Customer Service in a Technical Industry
Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater
Customer Engagement Management: Trends from a Marketer's Point of View
Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA
Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
The Intersection of Technology and Customer Experience in the Field: Getting It Right
Claudine Bianchi, CMO, ClickSoftware
Still Struggling With Instagram Marketing? Here is What You Need To Do
Maria Jones, Internet Entrepreneur, Gramista
Establishing a Dynamic and Scalable Data-Driven Engagement Strategy
Shenan Reed, President of Digital, North America, MEC
Revolutionizing Customer Relationships through Chatbots
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas
