CX Lemonade

CX Lemonade

Shane Bray, CXO, Benefits Delivery & Administration, Willis Towers Watson [NASDAQ: WLTW]

Building a Texas-Sized Call Center Model For Our Customers

Building a Texas-Sized Call Center Model For Our Customers

Elena Ford, Chief Customer Experience Officer, Ford Motor Company

People as the Centerpiece of Customer Experience

People as the Centerpiece of Customer Experience

Jessica V. Ludvigsen, SVP & Director, Customer Experience Center, Woodforest National Bank

Customer Experience- The New Differentiator

Customer Experience- The New Differentiator

Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.

How Recent Technology Developments and Transformation in Healthcare are Impacting your Business Environment

How Recent Technology Developments and Transformation in...

Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation

What Patients want?

What Patients want?

CJulio J Hernandez, Global Customer COE Lead, KPMG

Digital Customer Experience: Ama's Rx For Growth

Digital Customer Experience: Ama's Rx For Growth

Todd Unger, Chief Experience Officer & Senior Vice President, Physician Engagement, American Medical Association

Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation

Why Service Centers Need Not Fear AI: How to...

Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]

Transforming Healthcare with Data Lakes and Warehouses

Transforming Healthcare with Data Lakes and...

Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan

Why an Integration of Digital+Human Customer Experience is Smart

Why an Integration of Digital+Human Customer...

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]

Customer Engagement Management:  Trends from a Marketer's Point of View

Customer Engagement Management: Trends from a...

Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA

Confronting Customer-Centric Approach

Confronting Customer-Centric Approach

Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association

The Intersection of Technology and Customer Experience in the Field: Getting It Right

The Intersection of Technology and Customer...

Claudine Bianchi, CMO, ClickSoftware