Future-Proofing Customer Engagement Infrastructure
Victor Fetter, CIO and Managing Director, LPL Financial
Follow These 6 Steps to Build an End-To-End CX Strategy
Jonathan Brassington, Head of Digital Customer Experience, Capgemini North America
Why Data Alone Won't Improve Customer Experience
Phil Thomas, EVP Customer Insights Data & Analytics, Scotiabank
The Evolution of Service Provider Customer Service
Tom White, Chief Technology Officer, Consolidated Communications
Augmented And Virtual Reality In Today’s World
Mayank Singh, Head of Digital, Technology and Marketing Departments, Domino’s Pizza, Indonesia
A Call for More Consistent and Better Customer Experiences
Allison Paine Landers, Head of Enterprise Experience Design at Prudential Financial
Empathy Matters More Than Your Technology Budget
Kelly Dakin, Chief Digital and Customer Experience Officer at Atlantic Union Bank
CX Lemonade
Shane Bray, CXO, Benefits Delivery & Administration, Willis Towers Watson [NASDAQ: WLTW]
AI Is Changing CX, but Human Intelligence Still...
Mike de la Cruz, CEO, Directly
Building a Texas-Sized Call Center Model For...
Elena Ford, Chief Customer Experience Officer, Ford Motor Company
People as the Centerpiece of Customer Experience
Jessica V. Ludvigsen, SVP & Director, Customer Experience Center, Woodforest National Bank
Customer Experience- The New Differentiator
Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.
How Recent Technology Developments and...
Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation
What Patients want?
CJulio J Hernandez, Global Customer COE Lead, KPMG
