Why Service Centers Need Not Fear AI: How to Play the Field to...
Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]
Transforming Healthcare with Data Lakes and Warehouses
Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan
Why an Integration of Digital + Human Customer Experience is Smart
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
The Art of Customer Service in a Technical Industry
Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater
Customer Engagement Management: Trends from a Marketer's...
Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA
Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
The Intersection of Technology and Customer Experience in...
Claudine Bianchi, CMO, ClickSoftware
Revolutionizing Customer Relationships through...
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas
Shhhh! Customer Listening in Progress
David Mingle, General Director, Customer Experience, General Motors [NYSE: GM]