Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]

Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation

Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]
Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan

Transforming Healthcare with Data Lakes and Warehouses

Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]

Why an Integration of Digital + Human Customer Experience is Smart

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater

The Art of Customer Service in a Technical Industry

Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater
Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA

Customer Engagement Management: Trends from a Marketer's Point of View

Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association

Confronting Customer-Centric Approach

Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
Shenan Reed, President of Digital, North America, MEC

Establishing a Dynamic and Scalable Data-Driven Engagement Strategy

Shenan Reed, President of Digital, North America, MEC
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

Revolutionizing Customer Relationships through Chatbots

Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas