Why Data Alone Won't Improve Customer Experience
Phil Thomas, EVP Customer Insights Data & Analytics, Scotiabank
The Evolution of Service Provider Customer Service
Tom White, Chief Technology Officer, Consolidated Communications
Augmented And Virtual Reality In Today’s World
Mayank Singh, Head of Digital, Technology and Marketing Departments, Domino’s Pizza, Indonesia
A Call for More Consistent and Better Customer Experiences
Allison Paine Landers, Head of Enterprise Experience Design at Prudential Financial
Empathy Matters More Than Your Technology Budget
Kelly Dakin, Chief Digital and Customer Experience Officer at Atlantic Union Bank
Shane Bray, CXO, Benefits Delivery & Administration, Willis Towers Watson [NASDAQ: WLTW]
AI Is Changing CX, but Human Intelligence Still Matters
Mike de la Cruz, CEO, Directly
Building a Texas-Sized Call Center Model For...
Elena Ford, Chief Customer Experience Officer, Ford Motor Company
Customer Experience- The New Differentiator
Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.
Why Service Centers Need Not Fear AI: How to...
Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]