Customer Experience- The New Differentiator

Customer Experience- The New Differentiator

Ruth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.

How Recent Technology Developments and Transformation in Healthcare are Impacting your Business Environment

How Recent Technology Developments and Transformation in Healthcare...

Katrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation

What Patients want?

What Patients want?

CJulio J Hernandez, Global Customer COE Lead, KPMG

Digital Customer Experience: Ama's Rx For Growth

Digital Customer Experience: Ama's Rx For Growth

Todd Unger, Chief Experience Officer & Senior Vice President, Physician Engagement, American Medical Association

Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation

Why Service Centers Need Not Fear AI: How to Play the...

Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]

Transforming Healthcare with Data Lakes and Warehouses

Transforming Healthcare with Data Lakes and Warehouses

Christina Brandon, Corporate Director of Quality and Performance Improvement, Meridian Health Plan

Why an Integration of Digital+Human Customer Experience is Smart

Why an Integration of Digital+Human Customer Experience...

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]

Customer Engagement Management:  Trends from a Marketer's Point of View

Customer Engagement Management: Trends from a...

Ellen M Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA

Confronting Customer-Centric Approach

Confronting Customer-Centric Approach

Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association

The Intersection of Technology and Customer Experience in the Field: Getting It Right

The Intersection of Technology and Customer...

Claudine Bianchi, CMO, ClickSoftware

Establishing a Dynamic and Scalable Data-Driven Engagement Strategy

Establishing a Dynamic and Scalable Data-Driven...

Shenan Reed, President of Digital, North America, MEC

Revolutionizing Customer Relationships through Chatbots

Revolutionizing Customer Relationships through...

Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

Delighting by Anticipating

Delighting by Anticipating

Una Morabito, SVP, Client Management, MassMutual Workplace Solutions

Shhhh! Customer Listening in Progress

Shhhh! Customer Listening in Progress

David Mingle, General Director, Customer Experience, General Motors [NYSE: GM]