The Right Way to Understand Customer Behavior Through Data

The Right Way to Understand Customer Behavior Through Data

Rush Blevins, Chief Information Officer, Flagship Credit Acceptance

Digitization Before And After A Global Pandemic

Digitization Before And After A Global Pandemic

Les Ottolenghi, EVP & CIO, Caesars Entertainment Corporation

Service Driven Technology

Service Driven Technology

John Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]

An ideal Gateway to Bring Brands Closer to the Customers

An ideal Gateway to Bring Brands Closer to the Customers

Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]

Reshaping Customer Management

Reshaping Customer Management

Tom Grounds, CIO, Dillon Gage Metals

FizTrade: A Customer Experience Management Case Study

FizTrade: A Customer Experience Management Case Study

Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco

A Tale of Two Service Experiences

A Tale of Two Service Experiences

Alvina Antar, CIO, Zuora

Being Your Best Reference Account: 4 Questions Every CIO Should Ask

Being Your Best Reference Account: 4 Questions...

Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Transforming Customer Experience with Information and Technology

Transforming Customer Experience with...

Arnold Leap, CIO, 1-800-Flowers.com

Optimized Customer Experience through Technology

Optimized Customer Experience through Technology

Chad Cardenas, Chief Innovation Officer, Trace3

Focus on People and Processes: Unorthodox Advice for New CIOs

Focus on People and Processes: Unorthodox...

Onyeka Nchege, CIO, Interstate Batteries

Why Your Culture Might Hold Your Team Back - and What To Do About IT

Why Your Culture Might Hold Your Team Back -...

Matthew Kravitz, CIO, DTT Surveillance

NPS 2.0 - Heed What They Do, Not What They Say

NPS 2.0 - Heed What They Do, Not What They Say

Elvis Cernjul, CIO & VP of Operations, Miche

Customer Experience: Today's Differentiator

Customer Experience: Today's Differentiator

Scott Anderson, VP, Operations & CIO, PharmaCentra