Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]

Reshaping Customer Management

Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]
Tom Grounds, CIO, Dillon Gage Metals

FizTrade: A Customer Experience Management Case Study

Tom Grounds, CIO, Dillon Gage Metals
Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco

A Tale of Two Service Experiences

Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco
Alvina Antar, CIO, Zuora

Being Your Best Reference Account: 4 Questions Every CIO Should Ask

Alvina Antar, CIO, Zuora
Manuel Bautista, CIO, Harvard Maintenance

Customer Engagement Management and Technology

Manuel Bautista, CIO, Harvard Maintenance
Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Meeting the Changing Needs of Customers

Joseph Santamaria, CIO, PSEG [NYSE: PEG]
Jiunn Tan, CIO, Ascend One

Transforming Customer Experience with Information and Technology

Jiunn Tan, CIO, Ascend One
Richard Barton, CIO, American Management Association

Predictive Analytics Key Component of Customer Experience Management

Richard Barton, CIO, American Management Association
Arnold Leap, CIO, 1-800-Flowers.com

Optimized Customer Experience through Technology

Arnold Leap, CIO, 1-800-Flowers.com
Chad Cardenas, Chief Innovation Officer, Trace3

Focus on People and Processes: Unorthodox Advice for New CIOs

Chad Cardenas, Chief Innovation Officer, Trace3