Service Driven Technology

Service Driven Technology

Les Ottolenghi, EVP & CIO, Caesars Entertainment Corporation

An ideal Gateway to Bring Brands Closer to the Customers

An ideal Gateway to Bring Brands Closer to the Customers

John Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]

Reshaping Customer Management

Reshaping Customer Management

Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]

FizTrade: A Customer Experience Management Case Study

FizTrade: A Customer Experience Management Case Study

Tom Grounds, CIO, Dillon Gage Metals

A Tale of Two Service Experiences

A Tale of Two Service Experiences

Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco

Customer Engagement Management and Technology

Customer Engagement Management and Technology

Manuel Bautista, CIO, Harvard Maintenance

Meeting the Changing Needs of Customers

Meeting the Changing Needs of Customers

Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Optimized Customer Experience through Technology

Optimized Customer Experience through Technology

Arnold Leap, CIO, 1-800-Flowers.com

Focus on People and Processes: Unorthodox Advice for New CIOs

Focus on People and Processes: Unorthodox...

Chad Cardenas, Chief Innovation Officer, Trace3

Why Your Culture Might Hold Your Team Back - and What To Do About IT

Why Your Culture Might Hold Your Team Back -...

Onyeka Nchege, CIO, Interstate Batteries

NPS 2.0 - Heed What They Do, Not What They Say

NPS 2.0 - Heed What They Do, Not What They Say

Matthew Kravitz, CIO, DTT Surveillance

Customer Experience: Today's Differentiator

Customer Experience: Today's Differentiator

Elvis Cernjul, CIO & VP of Operations, Miche

Customer's Experience versus Company's Experience

Customer's Experience versus Company's Experience

Scott Anderson, VP, Operations & CIO, PharmaCentra