Omni-channel commerce Making customer experience the new competitive advantage
Category: Customer Experience Management | Presented By: Ameyo
Omni-channel commerce seems to be picking up steam across industries and has radically transformed the way companies do business.
In an increasingly competitive marketplace, where buying processes are undergoing a radical transformation and switching costs are becoming virtually fictitious, companies that do not offer a superlative omni-channel experience are difficult to survive.
This whitepaper on “Omni-channel commerce: Making customer experience the new competitive advantage”:
Uncovers the radical changes in buying omni-channel experience, customer expectations, customer service
Discusses the advancements in customer journey, the facets involved in implementing an omni-channel strategy
Talks about a recently launched concept called “Universal Queue”, and its significance in omni-channel customer experience