Omni-channel commerce Making customer experience the new competitive advantage

Category: Customer Experience Management   |   Presented By: Ameyo

Omni-channel commerce Making customer experience the new competitive advantage

Omni-channel commerce seems to be picking up steam across industries and has radically transformed the way companies do business.

In an increasingly competitive marketplace, where buying processes are undergoing a radical transformation and switching costs are becoming virtually fictitious, companies that do not offer a superlative omni-channel experience are difficult to survive.

This whitepaper on “Omni-channel commerce: Making customer experience the new competitive advantage”:

  • Uncovers the radical changes in buying omni-channel experience, customer expectations, customer service

  • Discusses the advancements in customer journey, the facets involved in implementing an omni-channel strategy

  • Talks about a recently launched concept called “Universal Queue”, and its significance in omni-channel customer experience

tags Customer Experience Management

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