One of the hottest trends today among the marketing and sales organizations of many companies is the adoption of Customer Journey Management (CJM) solutions....  more>>
Thursday, November 19, 2015
The buzz in customer care these days is about omni-channel experiences. With so many points of contact now available between customers and suppliers, every industry sector is looking for more effective ways to create a single, uniform, cross-channel experience that meets customer expectations....  more>>
Friday, November 20, 2015
As the need of customer experience management goes high, ResponseTek unveils Listening Lab that allows users to create and deploy surveys and measure their results within the CEM program....  more>>
Monday, November 30, 2015
Customer experience is the cumulative impact of multiple touchpoints over the course of a customer's interaction with an organization. ...  more>>
Wednesday, December 23, 2015
The Advanced Voice adds multi-level interactive voice response to route customers to the right agents....  more>>
Thursday, December 24, 2015
In an effort to drive greater marketing performance and efficiency for companies in life sciences, healthcare, and financial services, Accenture and Adobe have signed a three-year agreement. The collaboration focuses on developing digital marketing...  more>>
Monday, January 4, 2016
Episerver, a provider of solutions to manage digital marketing, content and digital commerce in a single platform, announced that the American Marketing Association has chosen their Episerver Digital Experience Cloud to enhance its digital experience transformation....  more>>
Thursday, January 7, 2016
inContact, a provider of cloud contact center software, has announced that a legal consulting services company has selected its cloud based solution to enhance the companies’ contact center operations....  more>>
Friday, January 8, 2016
Theatro offers the advantages of IoT wearable’s and new workforce optimized apps together in a SaaS to serve companies in retail, hospitality and manufacturing-the company delivers mobile solutions for hourly employees....  more>>
Monday, January 25, 2016
one of the leading enterprises with strategic business applications announced a partnership with DoccuSign, a leader in Digital Transactional Management (DTM) solutions....  more>>
Friday, February 12, 2016
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