Shenan Reed, President of Digital, North America, MEC

Establishing a Dynamic and Scalable Data-Driven Engagement Strategy

Shenan Reed, President of Digital, North America, MEC
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

Revolutionizing Customer Relationships through Chatbots

Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas
Una Morabito, SVP, Client Management, MassMutual Workplace Solutions

Delighting by Anticipating

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David Mingle, General Director, Customer Experience, General Motors [NYSE: GM]

Shhhh! Customer Listening In Progress

David Mingle, General Director, Customer Experience, General Motors [NYSE: GM]
Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan

Creating a Community of Happy Members

Christina Brandon, Director of Quality and Performance Improvement, Meridian Health Plan
Matt Zurcher, SVP of Customer Care, HomeAdvisor

How to Stay Customer Centric Through Extraordinary Growth

Matt Zurcher, SVP of Customer Care, HomeAdvisor
Bill Schimikowski, VP, Customer Experience, Fidelity Investments

Connecting People and Technology to Deliver the Best Customer Experience

Bill Schimikowski, VP, Customer Experience, Fidelity Investments
Yasminka Nemet, Chief Marketing and CCO, MV Transportation

How Customer Experience is Getting in the Way of a Great Customer Experience

Yasminka Nemet, Chief Marketing and CCO, MV Transportation
Charles Rosenblatt, CCO, Hyperwallet Systems

Forget Acquisition; Win Your Current Customers First

Charles Rosenblatt, CCO, Hyperwallet Systems
Ben Saitz, CCO, Rocket Fuel

Technology and CEM - A Blessing or a Curse?

Ben Saitz, CCO, Rocket Fuel