Bill Schimikowski, VP Customer Experience, Fidelity Investments

Connecting People and Technology to Deliver the Best Customer Experience

Bill Schimikowski, VP Customer Experience, Fidelity Investments
Yasminka Nemet, Chief Marketing and CCO, MV Transportation

How Customer Experience is Getting in the Way of a Great Customer Experience

Yasminka Nemet, Chief Marketing and CCO, MV Transportation
Charles Rosenblatt, CCO, Hyperwallet Systems

Forget Acquisition; Win Your Current Customers First

Charles Rosenblatt, CCO, Hyperwallet Systems
Ben Saitz, CCO, Rocket Fuel

Technology and CEM - A Blessing or a Curse?

Ben Saitz, CCO, Rocket Fuel
Prashant Kumar, Founder & CEO, TechBlocks

How IoT is Revolutionizing the Retail Customer Experience

Prashant Kumar, Founder & CEO, TechBlocks
Jay Henderson, Director- Marketing Cloud, IBM Commerce

Putting a Face on Every Customer

Jay Henderson, Director- Marketing Cloud, IBM Commerce
Justin Baird, Director of Application Development, CubeSmart

Next Level Web Apps: Customer Telemetry

Justin Baird, Director of Application Development, CubeSmart
Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive

Integration Enables Omni-channel Experiences

Bill Dyer, CTO & Head of Strategy, Alcatel-Lucent Motive