Christopher Higgins, CIO, Technology Delivery & Infrastructure Services, U.S. Bank [NYSE: USB]

Reshaping Customer Management

Christopher Higgins, CIO, Technology Delivery & Infrastructure Services, U.S. Bank [NYSE: USB]
Tom Grounds, CIO, Dillon Gage Metals

FizTrade: A Customer Experience Management Case Study

Tom Grounds, CIO, Dillon Gage Metals
Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco

A Tale of Two Service Experiences

Miguel Gamino, CIO & Executive Director-Department of Technology, City and County of San Francisco
Manuel Bautista, CIO, Harvard Maintenance

Customer Engagement Management and Technology

Manuel Bautista, CIO, Harvard Maintenance
Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Meeting the Changing Needs of Customers

Joseph Santamaria, CIO, PSEG [NYSE: PEG]
Richard Barton, CIO, American Management Association

Predictive Analytics Key Component of Customer Experience Management

Richard Barton, CIO, American Management Association
Arnold Leap, CIO, 1-800-Flowers.com

Optimized Customer Experience through Technology

Arnold Leap, CIO, 1-800-Flowers.com
Chad Cardenas, Chief Innovation Officer, Trace3

Focus on People and Processes: Unorthodox Advice for New CIOs

Chad Cardenas, Chief Innovation Officer, Trace3